More Information
- Workplace Type Remote (Employees work Off-site)
- Job Locality 1600 Chestnut Street, Philadelphia, PA, USA
- Minimum Experience Fresher (Less than a year)
- Maximum Experience 22 Years
- Salary Offers Upto N/A
- Qualification Higher Secondary, Diploma, Graduation, Post-Graduation, Doctorate
About Homelora Estates
Homelora Estates is a premier property management and real estate company committed to delivering exceptional residential experiences. We pride ourselves on professionalism, reliability, and a customer-first approach that ensures every client feels at home with us.
Job Overview
Homelora Estates is seeking a dedicated and personable Customer Service Representative to serve as the first point of contact for our clients and tenants. The ideal candidate will have strong communication skills, a passion for helping others, and the ability to solve problems efficiently. Your role is essential to maintaining the high standards of client satisfaction that define the Homelora brand.
Key Responsibilities
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Respond promptly and professionally to customer inquiries via phone, email, and in-person.
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Assist tenants with service requests, lease inquiries, and general concerns.
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Provide detailed information about Homelora Estates properties, policies, and procedures.
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Resolve customer issues in a timely manner, escalating more complex concerns when necessary.
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Maintain accurate records of interactions, transactions, and service issues in the CRM system.
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Coordinate with property managers, maintenance teams, and leasing agents to ensure smooth communication.
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Follow up with clients to ensure satisfaction and build long-term relationships.
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Support the administrative team with documentation and other office tasks as needed.
Qualifications
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High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
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Proven experience in a customer service role, preferably within real estate or property management.
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Excellent verbal and written communication skills.
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Strong organizational skills and attention to detail.
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Proficient in Microsoft Office and CRM systems.
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Ability to stay calm under pressure and handle difficult situations professionally.
What We Offer
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Competitive salary and benefits package.
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Opportunities for professional development and career growth.
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A supportive, team-oriented work environment.
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The chance to be part of a growing company making a real impact in the housing sector.
