More Information
- Workplace Type On-site (Employees come to work in-person)
- Job Locality Jayanagar
- Minimum Experience 10 Years
Role Overview
The General Manager – Non-Medical Operations is responsible for planning, directing, and overseeing all non-clinical functions of the hospital to ensure seamless operations, high-quality patient experience, and compliance with organizational standards. This role involves strategic planning, resource management, and coordination with clinical teams to deliver efficient and cost-effective services.
Key Responsibilities
Operational Management
- Develop and implement department-wise operating policies to enhance patient care and retention.
- Oversee infrastructure growth, recruitment, performance reviews, budgeting, and accounting for non-medical departments.
- Ensure smooth information flow among all key departments for efficient operations.
- Establish and monitor Management Information Systems (MIS) for reporting and problem-solving.
- Define and track service quality parameters and ensure adherence to SOPs.
People & Training
- Conduct regular training sessions for reporting departments and general staff development programs.
- Participate in staff welfare activities, career planning, and growth initiatives.
- Finalize Key Result Areas (KRAs) and performance metrics for departmental staff.
Collaboration with Medical Teams
- Work closely with clinical and professional staff to develop and implement policies for high-quality, cost-effective care.
- Ensure effective communication between operations and medical administration.
Financial & Strategic Responsibilities
- Prepare and monitor annual operating plans and budgets.
- Identify and develop revenue-generating programs from autonomous departments.
- Control operational costs and improve efficiency across service lines.
Branding & Patient Experience
- Monitor patient-related services to ensure a high customer satisfaction index.
- Collaborate with marketing teams for branding and digital campaigns.
- Represent the hospital at external forums to build a positive brand image.
Qualifications & Experience
- Education: Bachelor’s degree in Hospital Administration / Business Management; MBA or PG in Healthcare Management preferred.
- Experience: 10–15 years in hospital operations with at least 5 years in a senior leadership role.
- Skills:
- Strong leadership and strategic planning abilities.
- Excellent communication and interpersonal skills.
- Financial acumen and ability to manage budgets.
- Knowledge of hospital quality standards and accreditation processes.
