Customer support executive 266 views

Manage Incoming mails and outbound calls to resolve queries to perfection.

*         Identify and assess customers’ needs to achieve satisfaction

*         Build sustainable relationships and trust with customer accounts through open and interactive communication

*         Provide accurate, valid, and complete information by using the right methods/tools

*         Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

*         Keep records of customer interactions, process customer accounts and file documents

*         Follow communication procedures, guidelines, and policies

*         Take the extra mile to engage customers